PRIVACY POLICY
How HopeWorks Global, Inc. handles information shared through this website.
This Privacy Policy explains how HopeWorks Global, Inc. may collect, use, protect, and share information when you visit our website, submit a form, request training, contact us, subscribe to updates, volunteer, make a donation, or otherwise interact with us online.
Effective date: 2026
IMPORTANT SAFETY NOTICE
Do not use website forms to report an emergency or active case.
HopeWorks Global, Inc. website forms, email, training requests, volunteer forms, and donation forms are not emergency or reporting channels. Please do not submit identifying information about a child, survivor, suspected offender, or active investigation through these forms.
If someone is in immediate danger, call 911. For reporting and support options, use our public Reporting Resources page.
INFORMATION WE COLLECT
Information you choose to provide
Depending on how you interact with HopeWorks Global, Inc., you may provide information such as your name, email address, telephone number, organization, role, location, training needs, volunteer interests, partnership interests, donation-related information, newsletter preferences, and the content of messages you send to us.
When forms request information about an organization, training audience, estimated group size, or community need, we use that information to evaluate and respond to the request.
Information collected automatically
Like most websites, our website may collect limited technical information automatically, such as IP address, browser type, device type, referring pages, pages visited, approximate location derived from IP address, and information collected through cookies or similar technologies.
HOW WE USE INFORMATION
We use information to operate the organization and respond to you.
Organizational purposes
- Respond to questions, training requests, volunteer inquiries, and partnership requests.
- Coordinate training, community engagement, events, and organizational communications.
- Process and acknowledge donations and sponsorship interest.
- Manage newsletters and requested updates.
- Improve website content, accessibility, and user experience.
Administrative and protective purposes
- Maintain records and organizational operations.
- Protect our website, systems, staff, volunteers, partners, and users.
- Prevent fraud, misuse, security incidents, or unlawful activity.
- Comply with legal, financial, regulatory, audit, insurance, or governance obligations.
CHILDREN AND SENSITIVE INFORMATION
Public website forms are not intended for children to submit personal case information.
HopeWorks Global, Inc. serves a child-protection mission, but our public website forms are intended primarily for adults, caregivers, professionals, organizations, donors, volunteers, and community partners.
Do not submit medical records, school records, case files, investigative information, government identification numbers, detailed abuse histories, or other highly sensitive personal information through general website forms unless HopeWorks Global, Inc. has specifically requested it through an appropriate secure process.
If we become aware that sensitive personal information has been submitted inappropriately, we may restrict access to it, delete it when appropriate, or direct the sender to a more appropriate reporting or service channel.
SHARING INFORMATION
We do not sell personal information to advertisers.
HopeWorks Global, Inc. may share information with service providers that help us operate the website and organization, such as website hosting, email delivery, form processing, donor management, payment processing, data storage, analytics, security, accounting, or other administrative services.
We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect rights or safety, investigate fraud or misuse, or meet regulatory, insurance, financial, or governance obligations.
DONATIONS AND PAYMENTS
Payment information may be handled by third-party processors.
When online giving or payment functionality is available, payment card or banking information may be collected directly by a third-party payment processor rather than stored by HopeWorks Global, Inc. The payment processor’s privacy and security practices also apply to that transaction.
HopeWorks Global, Inc. may retain donor contact information, contribution history, acknowledgment records, and information required for accounting, tax, audit, and stewardship purposes.
COOKIES AND ANALYTICS
The website may use cookies and similar technologies.
Cookies and similar technologies may be used to maintain website functionality, remember preferences, understand how visitors use the site, improve performance, and help protect the website from misuse.
Your browser may allow you to block or delete cookies. Some website features may not function as intended if certain cookies are disabled.
EMAIL AND NEWSLETTERS
You can stop nonessential email communications.
If you subscribe to newsletters or organizational updates, we may use your email address to send the communications you requested. You may unsubscribe using the link provided in an email or by contacting us.
We may still send transactional or administrative communications when necessary.
DATA RETENTION
We retain information only as reasonably necessary.
Retention periods vary depending on the type of information, the reason it was collected, organizational recordkeeping needs, legal requirements, financial and audit obligations, safeguarding considerations, and security needs.
SECURITY
We use reasonable safeguards, but no system is risk-free.
HopeWorks Global, Inc. uses administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No website, email system, or electronic storage method can be guaranteed to be completely secure.
THIRD-PARTY WEBSITES
Other sites have their own privacy practices.
Our website may link to external organizations, resources, payment services, social media platforms, or other third-party websites. HopeWorks Global, Inc. does not control the privacy or security practices of those third parties.
YOUR CHOICES
You may contact us about your information.
Depending on applicable law and the nature of our relationship with you, you may have rights concerning access, correction, deletion, restriction, objection, or other handling of your personal information.
You may contact us to ask a privacy-related question or request a review of information associated with you. We may need to verify your identity before responding to certain requests.
POLICY UPDATES
We may update this Privacy Policy as our website and operations change.
When we make material changes, we will update the effective date shown at the top of this page.
PRIVACY QUESTIONS
Contact HopeWorks Global, Inc.
For questions about this Privacy Policy or how HopeWorks Global, Inc. handles information, contact us at info@hopeworksglobal.org.